After-sales Service
Every device tracked by its serial number.
Service sheets, warranty by serial number, technical documentation and technical tickets; with direct conversion to warehouse documents.
In all plansWeb, Android and iOSConnected to 2 other applications
What changes
From the first call to the invoice, all on the customer file.
TodayWith After-sales Service
Salespeople quote prices and discounts from memory.Price terms and discount ceilings live in the system; anything above the ceiling goes for approval.
Quotation in Word, order in Excel, invoice in accounting.A quotation becomes an order and an invoice in one click; stock is reserved instantly.
Customer follow-up lives in the salesperson's memory.Every call, proposal and invoice on the customer file; with follow-up reminders.
Capabilities
What it makes simple
Every capability works on the same shared data; anything recorded here appears instantly in reports, the inbox and Liana.
Video tutorial in the Academy- 1
Serial-number warranty
Warranty status for every serial number. - 2
Service sheet
Intake, repair and handover. - 3
Parts from the warehouse
Parts consumed directly from stock. - 4
Technical documentation
A technical guide for each product.
In the organization's workflow
One set of data; no number is ever entered twice.
After-sales Service exchanges data with its neighboring applications, and every event reaches the inbox, reports, Liana and mobile.
Takes and gives dataWarehouseSerial numbers, batches and multiple warehousesCustomers & CRMLeads, opportunities and the customer file
After-sales ServiceWarranty, serial numbers and service sheetsOne set of data · One sign-in
And always inInboxEvery approval and referral, in one placeReports and dashboardsInstantly, with no exporting
Mobile appTake an order at the customerQuotation and signatureCustomer file
Liana AI
Ask After-sales Service in your own language.
Liana answers from this same data, with the same access you have, and links every number to its source document. On web and mobile.
More about LianaWhich customers owe more than 90 days?3 customers, 412 million; Pars Trade accounts for 78%.
Conversion rate of this quarter's proposals?34%; 3 points better than last quarter. The biggest drop-off is at discount approval.
More Sales & Customers applications
All applications ←Try After-sales Service with your own data.
14 days free, with all other applications and Liana AI. Bring your data in with Excel or start with sample data.
No upfront paymentAn onboarding specialist alongside youFull data export at any time
Your first day with After-sales Service
1
Customers and productsWith an Excel template
2
First quotationWith price terms and discount ceilings
3
Invoice and automatic entryWarehouse reserved, accounting posts the entry