IT Service Requests
IT requests, with a clear deadline.
IT service requests with a service calendar, service monitoring and integration with other tools.
In all plansWeb, Android and iOSConnected to 2 other applications
What changes
One system instead of several contracts and several panels.
TodayWith IT Service Requests
Email, telephony, cameras and ticketing each have their own contract and panel.All in one system with the same users and permissions.
When a new colleague joins, you spend days creating access by hand.Once the hire is recorded, the mailbox, extension and access are created automatically.
Licenses expire without notice.Every asset and license with a renewal date and an owner; reminders before expiry.
Capabilities
What it makes simple
Every capability works on the same shared data; anything recorded here appears instantly in reports, the inbox and Liana.
Video tutorial in the Academy- 1
Service request
From the inbox. - 2
Service calendar
The IT team's schedule. - 3
Monitoring
Status of services. - 4
Integration
Connection to other services.
In the organization's workflow
One set of data; no number is ever entered twice.
IT Service Requests exchanges data with its neighboring applications, and every event reaches the inbox, reports, Liana and mobile.
Takes and gives dataTicketingCategories, response deadlines and dashboardIT Assets & LicensesHardware, software and renewals
IT Service RequestsRequests, calendar and response deadlinesOne set of data · One sign-in
And always inInboxEvery approval and referral, in one placeReports and dashboardsInstantly, with no exporting
Mobile appOpen ticketsCamera feedsService request
Liana AI
Ask IT Service Requests in your own language.
Liana answers from this same data, with the same access you have, and links every number to its source document. On web and mobile.
More about LianaWhich licenses expire within the next 30 days?5 licenses; antivirus in 12 days. Shall I create a purchase request?
Today's missed calls in the call center?9 calls; 6 in the sales queue between 12 and 1 PM. Suggestion: one more operator in that window.
More Information & Communications Technology applications
All applications ←Try IT Service Requests with your own data.
14 days free, with all other applications and Liana AI. Bring your data in with Excel or start with sample data.
No upfront paymentAn onboarding specialist alongside youFull data export at any time
Your first day with IT Service Requests
1
Domain and usersInvite the team
2
Email and extensionAutomatic for every user
3
Assets and licensesWith an Excel template