Call Center
Every call, on the customer file.
A call center dashboard, queues and operators, extensions, automatic dialing, missed calls and phone system settings.
In all plansWeb, Android and iOSConnected to 2 other applications
What changes
One system instead of several contracts and several panels.
TodayWith Call Center
Email, telephony, cameras and ticketing each have their own contract and panel.All in one system with the same users and permissions.
When a new colleague joins, you spend days creating access by hand.Once the hire is recorded, the mailbox, extension and access are created automatically.
Licenses expire without notice.Every asset and license with a renewal date and an owner; reminders before expiry.
Capabilities
What it makes simple
Every capability works on the same shared data; anything recorded here appears instantly in reports, the inbox and Liana.
Video tutorial in the Academy- 1
Queue and operator
Live status of queues. - 2
Missed call
Follow-up and call-back. - 3
Dialer
Outbound calls from a list. - 4
Call recording
Beside the customer file.
In the organization's workflow
One set of data; no number is ever entered twice.
Call Center exchanges data with its neighboring applications, and every event reaches the inbox, reports, Liana and mobile.
Takes and gives dataCustomers & CRMLeads, opportunities and the customer fileCorporate EmailMailboxes on your domain
Call CenterQueues, extensions and automatic dialingOne set of data · One sign-in
And always inInboxEvery approval and referral, in one placeReports and dashboardsInstantly, with no exporting
Mobile appOpen ticketsCamera feedsService request
Liana AI
Ask Call Center in your own language.
Liana answers from this same data, with the same access you have, and links every number to its source document. On web and mobile.
More about LianaWhich licenses expire within the next 30 days?5 licenses; antivirus in 12 days. Shall I create a purchase request?
Today's missed calls in the call center?9 calls; 6 in the sales queue between 12 and 1 PM. Suggestion: one more operator in that window.
More Information & Communications Technology applications
All applications ←Try Call Center with your own data.
14 days free, with all other applications and Liana AI. Bring your data in with Excel or start with sample data.
No upfront paymentAn onboarding specialist alongside youFull data export at any time
Your first day with Call Center
1
Domain and usersInvite the team
2
Email and extensionAutomatic for every user
3
Assets and licensesWith an Excel template