Ticketing
No request goes unanswered.
Tickets with categories, response deadlines and overdue alerts, attachments and a dashboard; for customer support or internal requests.
In all plansWeb, Android and iOSConnected to 2 other applications
What changes
Schedule, cost and requests on one set of data.
TodayWith Ticketing
The schedule in one program, cost in accounting, progress bills in Excel.Schedule, actual cost and progress billing on one set of data; you see real progress.
Project purchasing knows nothing about the project budget.Every purchase lands on its own phase and budget, and warns you.
Customer requests get lost in email and Telegram.Every request is a ticket with a response deadline and a named owner.
Capabilities
What it makes simple
Every capability works on the same shared data; anything recorded here appears instantly in reports, the inbox and Liana.
Video tutorial in the Academy- 1
SLA
Response and resolution times for each category. - 2
SLA breach
An alert before the deadline passes. - 3
Dashboard
Support team status. - 4
Attachments
Files and images on every ticket.
In the organization's workflow
One set of data; no number is ever entered twice.
Ticketing exchanges data with its neighboring applications, and every event reaches the inbox, reports, Liana and mobile.
Takes and gives dataCustomers & CRMLeads, opportunities and the customer fileIT Service RequestsRequests, calendar and response deadlines
TicketingCategories, response deadlines and dashboardOne set of data · One sign-in
And always inInboxEvery approval and referral, in one placeReports and dashboardsInstantly, with no exporting
Mobile appDaily site reportTimesheetMy tickets
Liana AI
Ask Ticketing in your own language.
Liana answers from this same data, with the same access you have, and links every number to its source document. On web and mobile.
More about LianaWhich projects are over budget?2 projects; Negin Tower 8% and Line Two 3% above the phase budget.
Tickets close to their deadline?4 tickets; 2 have less than an hour left. I'll show you who owns each.
Learn
Flosa Academy ←Video course · BeginnerTicketing with SLA3 lessons · 11 minutes
More Projects & Services applications
All applications ←Try Ticketing with your own data.
14 days free, with all other applications and Liana AI. Bring your data in with Excel or start with sample data.
No upfront paymentAn onboarding specialist alongside youFull data export at any time
Your first day with Ticketing
1
Project and phasesWith a template or sample data
2
Schedule and resourcesGantt and allocation
3
First progress billFrom actual progress